Frequently Asked Questions

  • How do I reserve an escape room?

    You can reserve your room on our website here.

  • Is there a minimum amount of players required to play?

    On weekends, there is a 4-person minimum on all rooms. On weekdays, groups as small as 2 can play our rooms.

  • Will it just be my group in the room?

    Yes, all Zero Hour escape rooms are private.

  • Is there an age limit?

    Our rooms are designed for ages 10 and up. A paying adult, 18 or older, must participate with anyone that is 14 and under. All groups of minors must have an adult remain on site.

  • Where is Zero Hour located?

    Plymouth, Minnesota. Click here for directions.

  • Do I need to make a reservation in advance?

    We recommend booking in advance to ensure you get the room and time you want. You can reserve a room here.

  • What is your cancellation policy?

    Reservations can be cancelled for a full refund 48 hours before your game starts.

  • Can I reschedule my game?

    You can reschedule a room up to 4 hours before its start time. Any rescheduling under 24 hours before the start time incurs a $20 rescheduling fee. Within 4 hours of the start time, it is unlikely another group could book that time slot, so it is non-refundable and can’t be rescheduled.

  • Can Zero Hour accommodate large groups?

    Yes! We have capacity for up to 32 players across 4 rooms. Contact our team here to plan your event.

  • What does an escape room cost?

    Tickets to our rooms cost $32.99 + tax per person.

  • Do I need to pay for my room upfront?

    No. During checkout, we require a minimum deposit. You then pay the remaining balance after you complete your escape room.

  • Are your escape rooms wheelchair accessible?

    Due to room layout and puzzle designs, wheelchair accessibility varies by room. Please see room-specific information here.

  • Can you accommodate ?

    We try to make our rooms accessible to players of all ages and abilities. However, some designs and puzzles may be difficult for certain individuals. Please see room-specific information here. If you have requests regarding accommodations, please call us at (763) 330-0036.